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Integrated products with Bomgar
Bomgar's enterprise remote support solution reduces support
costs, accelerates resolution times, increases capacity, provides a complete
audit of all sessions—maximizing the efficiency and effectiveness of your
service desk.
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On this page
Bomgar extends HP Service Management solutions with
on-demand remote support, secure chat, and survey capability significantly
reducing incident response and resolution times, nearly eliminating on-site
dispatches, and improving overall quality of services and customer
satisfaction. With Bomgar remote support, service representatives can
remotely access any attended or unattended Window, Linux, Mac, and mobile
device from within HP Service Manager or Service Center. Bomgar's solution
requires no network changes or a pre-installed client and provides a robust
set of diagnostic and troubleshooting tools. Also from within Service
Manager, Service Center or from HP Service Portal, end-users can initiate a
secure chat with a service representative to help with problem diagnosis or
can be directed to knowledge base for self service. Lastly, Bomgar provides
a robust survey capability which enables easy on-line customer satisfaction
and quality of services reporting for management and training purposes.
Bomgar is the perfect enhancement to existing Service Center installations and
extends the capabilities and value of any new Service Manager installation.
Key Features:
- Remote support for any device on any network with no pre-installed client from within HP Service Center and Service Manger
- Integrated, secure chat with end-users from within HP service management solutions or the service portal
- Survey capabilities to measure performance and effectiveness of individuals and groups
- Complete session logs and recording for improved management, training and to assure compliance
Key Benefits:
- Reduce resolution times by 50%
- Reduce on-site visits by 80%
- Reduce call times by 33%
- Increase support center and representative capacity
- Improve service levels
- Assure session & data security and compliance
Remote Support, Chat and Survey for HP Service Center and Service Manager software has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and Bomgar, contact HP. Date last updated: 2009-02-13
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